1. What is the 30-Day Price Protection?

Our 30-Day Price Protection ensures that if you purchase a product on our website and the price drops within 30 days of your purchase, you can contact us via email (support@nattorkskates.com), we will refund the price difference.


2. How will I receive the refund for the price difference?

If your request meets the criteria, we'll issue a refund for the price difference to your original payment method.


3. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions


4. What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.


5. What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.


6. Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.


7. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.


8. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.


9. Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.


10. What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.


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Company Information:

Ningbo Xiaowei Yunji E-commerce Trading Ltd.

Address: 3011, No.808 Ningnan North Street, Yinzhou Disctrict, Ningbo, Zhejiang, 315700